Frequently Asked Questions
Everything you need to know about Onion beauty
Are Onion beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Onion products are 100% cruelty-free and never tested on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for skincare items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.